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Unit 14: Telephonoe Handling and Communication media

5 Types of Communication: 1. VERBAL COMMUNICATION Verbal communication occurs when we engage in speaking with others. It can be face-to-face, over the telephone, via Skype or Zoom, etc. Some verbal engagements are informal, such as chatting with a friend over coffee or in the office kitchen, while others are more formal, such as a […]

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Unit 10: Safety Measures and Maintainance

What is Maintenance? Maintenance, also known as technical maintenance, refers to a set of processes and practices which aim to ensure the continuous and efficient operation of machinery, equipment, and other types of assets typically used in business. Diligence in implementing an effective maintenance program is essential to the successful performance and longevity of machinery, […]

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