Category: Front Office Operations I

Departure procedure for FITs: The departure procedure for FITs (Free Independent Travelers) will depend on the specific travel arrangements made by the individual traveler. However, there are some general guidelines that can be followed: Check-in: Arrive at the airport with ample time before the flight departure time to check-in, go through security, and arrive at […]

 Hotel safety and security: Safety and security are critical aspects of the hospitality industry. Hotels and other hospitality establishments must have effective procedures in place to ensure the safety and security of guests and employees. Here is an explanation of the procedure regarding safety and security: Conduct a risk assessment: Hotels should conduct a comprehensive […]

Other Guest Related Services   Guest relation: Guest relation is a term used to describe the interactions between an organization and its guests, customers or clients. It is a crucial aspect of any business that deals with the public, such as hotels, restaurants, airlines, or any other service industry. Guest relation is all about making […]

Unit 6 Reception: Preparing for guest arrival is crucial to ensuring that the event runs smoothly and everyone feels welcome. Here are some steps you can take to prepare for your guests’ arrival: Clean and decorate the space: Make sure that the space is clean and tidy, and add some decorations to create a welcoming […]

Reservation  Introduction:    Reservation refers to the practice of setting aside certain resources or opportunities for a specific group of people based on certain criteria such as their race, ethnicity, gender, or socio-economic status. The primary objective of reservation is to provide a level playing field for individuals who have historically faced discrimination or disadvantage […]

The guest cycle    Pre-arrival: The guest cycle is a fundamental concept in the hospitality industry that outlines the various stages a guest goes through during their stay. The guest cycle includes several stages: pre-arrival, arrival, occupancy, departure, and post-departure. In this answer, I will focus on the pre-arrival stage. The pre-arrival stage is the […]

Rooms  Types of rooms: Here are some of the most common types of rooms: Living Room: This is usually the main gathering space in a home, where family members or guests can relax, watch TV, or socialize. Dining Room: This room is typically adjacent to the kitchen, and is used for formal meals and entertaining. […]

Hotel safety and security   Procedure regarding safety and security: Hotels are expected to provide a safe and secure environment for their guests, and ensuring the safety and security of guests is a top priority for hotel operators. There are a number of measures that hotels can take to enhance safety and security, including physical […]

Departure Departure procedure for FITs:    The departure procedure for FITs (Free Independent Travelers) will depend on the specific airport and airline they are departing from, as well as the destination they are traveling to. However, here are some general guidelines: Check-in: FITs will need to check-in for their flight either online or at the […]

  . –  Front office organization   Introduction: Front office organization refers to the structure and management of the front-facing operations of a business, which includes customer service, sales, and marketing. The front office is the first point of contact for customers and clients, and it is essential to have an organized and efficient system […]